Pleases email your product name along with the original order number to support@jumporange.com. We will gladly supply that information.
The corner where a number of components meet is often not able to be sewn all the way into the corner itself, and it relies on the nearby seams for support. Even though you may see threads, or occasionally, what appears to be “open threads”, there are a series of stitches inside the inflatable that do the heavy lifting. Inflatables will open up slightly, especially in the corners, and this may be more common with commercial inflatables. If the opening is smaller than a quarter dollar, the inflatable will still safely function. If it’s larger than that, please contact our care team. We will determine if it is defective and issue you a call tag to return the product back to our facility.
It is perfectly normal to hear hissing, whistling, and “air leaking”. While using the inflatable with water, seeing bubbles at the seams is also common. This is all part of the normal operation and is caused by the consistent pumping of air through the inflatable. The air escapes through the seams or backs out through the blower during jumping and normal operation.
Watch the safety instructional video prior to setting up your unit.
Dimensions will vary based on the pressure and users. Commercial inflatables will commonly expand beyond the listed dimensions when inflated. Even though JumpOrange inflatables are mass-produced and use identical patterns, the size may vary due to the process of inflation.
Make sure all your zippers, air tubes, and drain flaps are fully closed. It’s common to overlook the underneath drains. The drain flaps can be found in front of the pool and at the back of the slide.
Your blower may overheat and stop if the motor gets too hot. Your blower is fitted with a mechanism to prevent overheating. In cases where the motor gets too hot, the blower will typically shut down for approximately 2 hours before restarting.
We recommend using the blower that comes with purchased unit. Seams will stretch easily when over inflated.
Water can be removed through the drain holes which are located at the bottom of our commercial inflatable products. Water leakage is more common with commercial grade inflatables due to the thickness of the vinyl assembled together which creates small openings. JumpOrange takes precautions to heat sealed the seams on our commercial grade water-based products to minimize water leaking. However, some water may enter the inflatable through the seams due to the suction action created during use.
Residential grade products do not come with a drain system. You may remove the water from the air pipe.
To view these instructions larger or to download them as a JPEG, please click here.
Lower your water pressure to prevent water leaking.
You can use the included glue to repair minor openings. If you need further assistance, please contact us.
JumpOrange commercial and residential inflatable products are made with commercial grade PVC mildew resistant vinyl which minimizes the chances of getting mildew compared to units made with nylon material. The first step in dealing with mildew is prevention. Always store inflatables in a dry location and make sure they are completely dry after use. If mildew does arise, completely dry the inflatable, and allow the mildewed area exposure to sunlight. You may also use soap and water to clean the area. If the mildew damage is severe, scrubbing may cause the materials to disintegrate. To prevent mildew, JumpOrange recommends using Simple Green or Matt Kleen, especially for commercial inflatables, as it removes mildew, and a number of other pathogens, bacteria, and viruses.
Punctures, holes, or tears can typically be repaired using a needle and strong thread or fishing line. You can use the included patch kit to repair minor punctures, holes, or tears. Alternately, a patch may be adhered using all-purpose glue, which can be purchased at your local hardware store. In general, using stitching to repair a product is more durable than using an adhesive.
To view these instructions larger or to download them as a JPEG, please click here.
Inflatable products are sewed by threads which make it possible for water to get inside the unit. There are hundreds of seams in just one unit. We heat seal the seams in places where there is a high chance of getting water into the unit. These durable seams stop most of the water from getting inside the unit making drying time much shorter when packing the unit. Since it’s not 100% waterproof, we recommend turning off the water hose and removing the water from the pool prior to taking down the inflatable device. In this case, the unit does not sit in water for hours. If you have to pack the unit wet, please make sure you set up the unit in another location to allow it to completely dry to prevent mildewing.
We recommend using stakes that are 1” in diameter and 18” long. You should embed them at least 16” into the ground for commercial grade products. Sandbags can be used as well. Each anchor location is required to have a minimum of 200 pounds of weight to keep a bouncer tied down. You can also anchor your unit to posts, buildings, and fences.
We recommend cleaning your unit every time it is used. Completely dry the unit before storing it in the bag.
It’s highly recommended to use a storage bag to keep units clean while in storage. Using a bag will also help prevent insect infestations and rats from making holes through the vinyl.
Our panel is a house-shaped pentagon with a max height of 6’1″ at the peak and side length of 5’1″. The width is 10’3″. The diagram below shows the layout.
Shipping back and forth to our facility is time consuming and can be a financial drain. We understand time is money and we want to make your repair experience easier. Typically, our representatives will try to find a local repair shop near you. If this is not possible, we will work with you to find the best solution for your repair.
We don’t sell glue or repair patches separately. A repair kit is normally included with the purchase of any inflatable order.